TERMS & CONDITIONS

 

To make a reservation, use our "Book Now" button at the bottom of the page. Once the payment has been completed, we will send you a confirmation including the terms and conditions and the receipt.

If the payment cannot be taken for whatever reason, the reservation will be cancelled and you will be notified.

You can cancel a booking up to seven days in advance of your stay without any charge.

Should you need to cancel your reservation less than seven days before the date of your stay, Hotel Rouge will charge the full balance on the method of payment used to secure the reservation, without any further permission being required.

Failing to arrive at the hotel after booking, is considered a “No Show”. Hotel Rouge reserve the right to charge the full balance on the method of payment used to secure the reservation without any further permission being required.

Any guests leaving before the end of their agreed booking dates will still be required to pay for the full booking. 

Check-in is between 15:00 and 19:00. Earlier arrivals are possible by prior arrangement.

Upon arrival and entering your room please inform us immediately if there is any damage or items missing in your room.

Check out is 10:30 at the latest. Late checkout may be available at a small extra cost (if this is required, please enquire as soon as possible). We can also hold your luggage after check-out until you are ready to leave Blackpool.

The guest whose name is on the booking form is responsible for the actions caused by any of the party during the stay.

Costs arising from any loss, damage or soiling to the hotel property (accidental or otherwise) will be the responsibility of the person who is named on the booking form and will be deducted from their credit/debit card. The cardholder will be informed of such transaction.

Hotel Rouge is a non-smoking hotel and guests are kindly reminded to respect this. Hotel Rouge reserve the right to charge a fee of £100 on the method of payment used to secure the reservation if any guests in the party are found smoking or suspected of smoking (i.e. room smelling of smoke after departure). This includes electronic cigarettes and vaping devices.

Hotel Rouge reserve the right to amend, curtail or terminate any contract should the conduct of any person who is a part to that contract cause any detriment to the well-being or comfort of other guests and staff, or causes damage to the hotel and its fixtures and fittings.

For insurance purposes, and on the advice of the fire officer, only guests known & accepted at check in are permitted in the bedrooms. Failure to adhere to this may result in an extra charge and termination of your booking.

We cannot accept responsibility for loss or damage to guest's property unless handed in for safekeeping and signed for by the proprietors.

Lost keys are charged at £100.00 per set, which the guest agrees that such payments may be taken direct from the method of payment used to secure the reservation, without any further permission being required.

You have 24-hour access to the Hotel. Rooms are serviced between 11-2pm: if we do not have access to your room between these hours or you haven't displayed a "service my room" card, it may not be serviced.

Any balance outstanding on departure from the hotel must be paid in full before leaving. We reserve the right to use your debit or credit card without further request to cover any outstanding balance.

We endeavour to provide you with the best possible experience. However, please bring to our attention any failings during your stay as soon as possible so we can take the appropriate measures and remedy as soon as possible.

The Use of internet is limited to general search facilities and email. No large files will be downloaded or any activity slowing down the hotel’s broadband for other users. The guests take full responsibility of the use of / downloading of items viewed and should obey by UK laws. Hotel Rouge has no responsibility for guests’ usage and viewing of any material.

By making a booking you agree to these terms and conditions.

 

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